SHIPPING POLICY
Shipping Policy
Effective Date: October 7, 2023
1. Shipping Method and Delivery Times
At Things on Main, we strive to provide you with a smooth and efficient shopping experience. We offer the following shipping option:
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Standard Shipping (USPS First Class Mail): We use USPS First Class Mail for our standard shipping option. Delivery times may vary depending on your location and the availability of the items you've ordered.
2. Order Processing
We aim to process and ship orders within 2-3 business days. During peak seasons or promotional periods, processing times may be slightly longer.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.
4. Shipping Costs
We offer a flat shipping rate of $5 for standard shipping (USPS First Class Mail). This rate is applied to orders regardless of the order size or weight.
5. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or additional charges due to incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact our customer service team as soon as possible.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at [customer service email or phone number] as soon as possible. We will work with you to resolve the issue and ensure your satisfaction.
7. Changes to This Policy
Things on Main reserves the right to modify or update this shipping policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the updated policy.
Thank you for choosing Things on Main. We appreciate your business and look forward to serving you.
RETURN POLICY
Things on Main Return Policy
Effective Date: March 3, 2024
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Return Policy
At Things on Main, all sales are final. We want you to be completely satisfied with your purchase, but please note that returns will not be accepted unless the custom-made product is received damaged or defective. Please read our policy carefully before making a purchase.
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Eligibility
To be eligible for a return due to damage or defect, your custom-made item must meet the following criteria:
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The item must be received damaged or defective.
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Non-Returnable Custom-Made Items
As all of our products are custom-made, returns will not be accepted for any reason other than receiving a damaged or defective item.
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Return Process for Damaged or Defective Custom-Made Items
If you receive a damaged or defective custom-made item, please follow these steps:
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Contact our customer service team at thingsonmain@gmail.com within 7 days of receiving the item to report the issue and request a return authorization. Please include your order number and a brief description of the damage or defect.
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Pack the damaged or defective custom-made item securely, along with all accessories and documentation that were included when you received it.
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Include a copy of your original receipt or proof of purchase.
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Attach clear photos showing the damage or defect to your email when contacting our customer service team. This will help us assess the issue more efficiently.
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Once your return is approved, Things On Main will provide a return shipping label via email for you to use when returning the item.
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Ship the item to the address provided by our customer service team.
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Refunds
Once we receive and inspect the returned custom-made item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for your refund to be processed may vary depending on your payment method and financial institution.
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Shipping Costs
If you are returning a damaged or defective custom-made item, we will cover the cost of return shipping. Please contact our customer service team for further instructions.
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Contact Us
If you have any questions about our return policy or need assistance with a damaged or defective custom-made item, please contact our customer service team at thingsonmain@gmail.com.
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Changes to This Policy
Things on Main reserves the right to modify or update this return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.
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Thank you for choosing Things on Main. We appreciate your understanding of our return policy and are committed to providing you with high-quality custom-made products and excellent customer service.